Amdocs makes telecom AI customer service cool
Amdocs' chief marketing officer encourages telecom operators to talk more about the human aspect — the psychological aspect — of customer interactions.
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Motive's Jeff Spiess on the Future of Autonomous Operations Ahead of DTW Ignite
At DTW Ignite, Tara Neal spoke with Jeff Spiess, Product Director at Motive, where he focuses on product strategy and innovation across service assurance and customer experience solutions for communication…
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Ericsson Introduces Autonomous Networks Pathways for OSS/BSS Transformation
To help Communication Service Providers (CSPs) realize their Autonomous Networks Operations (ANO) goals, and ensure successful ongoing transformation, Ericsson, through its Business and Operations Support Systems (OSS/BSS) portfolio, is introducing…
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TELUS Digital and ElevenLabs Scale Voice AI Customer Experience Solutions
TELUS Digital, a global technology service provider specializing in AI-powered digital customer experiences (CX) and future-focused digital transformations, announced a partnership with ElevenLabs, an AI company that transforms how people…
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Ericsson Debuts Autonomous Networks OSS/BSS Business Value Pathways at DTW Ignite
Ericsson today, through its Business and Operations Support Systems (OSS/BSS) portfolio, is introducing OSS/BSS Business Value Pathways. Built on Ericsson’s continuous OSS/BSS portfolio evolution and the market-leading AI and Automation capabilities…
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Motive at DTW Ignite 2026: Enabling Autonomous Operations Through Predictive Care & Service Assurance
At DTW Ignite, Tara Neal spoke with Jeff Spiess, Product Director at Motive, where he focuses on product strategy and innovation across service assurance and customer experience solutions for communication…
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