Tech Mahindra: AI agents are ideal for the 2 main customer service requests
Customer service departments can contain many customer concerns and address them with AI agents or conversational AI.
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Qualcomm to Acquire Modular to Strengthen AI Software Platform for Data Center and Edge
Qualcomm, a connected computing leader at the center of the AI era, announced that it has reached an agreement to acquire Modular Inc, strengthening Qualcomm Technologies’s software foundation for generative…
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Orange Appoints Usman Javaid as Chief AI Officer to Drive Artificial Intelligence Transformation
Orange announced the appointment of Usman Javaid as the Group's Chief AI Officer, effective from 1 September 2026. This appointment comes at a key moment for Orange, as artificial intelligence…
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Amdocs makes telecom AI customer service cool
Amdocs' chief marketing officer encourages telecom operators to talk more about the human aspect — the psychological aspect — of customer interactions.
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Motive's Jeff Spiess on the Future of Autonomous Operations Ahead of DTW Ignite
At DTW Ignite, Tara Neal spoke with Jeff Spiess, Product Director at Motive, where he focuses on product strategy and innovation across service assurance and customer experience solutions for communication…
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Ericsson Introduces Autonomous Networks Pathways for OSS/BSS Transformation
To help Communication Service Providers (CSPs) realize their Autonomous Networks Operations (ANO) goals, and ensure successful ongoing transformation, Ericsson, through its Business and Operations Support Systems (OSS/BSS) portfolio, is introducing…
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