Global digital business services leader TP reported that its award-winning AI-powered collections solution, TP.ai FAB Collect, matched human-level customer satisfaction scores while delivering a 40% debt recovery rate in live…
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Virgin Media O2 has collaborated with the Institute of Customer Service (ICS) to roll out a bespoke and officially recognised training programme for contact centre staff. The first group of…
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Indonesia’s second-largest service provider, Indosat Ooredoo Hutchison (IOH), is positioning itself as a regional AI infrastructure and neocloud provider, combining GPU compute, AI-native networks and sovereign AI services to capture the next wave of
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Konecta, a global leader in customer experience (CX) and digital services, and NiCE today announced a strategic partnership with to accelerate the deployment of next-generation, AI-powered solutions across global markets.…
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OpenAI has announced the launch of the OpenAI Deployment Company, a new business unit aimed at helping organizations build and scale reliable artificial intelligence systems across mission-critical operations. The initiative…
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Nokia announced new agentic AI capabilities for its fixed network product lines to help drive productivity and operational intelligence across home and broadband networks. Drawing on the expertise from 600+…
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