AI is being attached to almost every marketplace conversation right now. Every marketplace wants to be “AI-enabled”, every customer journey is being reimagined around agents, and every enterprise is being…
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New research commissioned by TELUS Digital and conducted by global consultancy firm, Ryan Strategic Advisory, reveals that across every major customer-facing function, from onboarding and technical support to billing and…
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Motive, a global leader in entitlement and connected device & service management, joined operators and industry leaders at M360 LATAM in Mexico City, showcasing live deployments across the region's most…
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Getting the customer experience (CX) strategy right remains a significant challenge for operators, as every campaign carries measurable revenue expectations alongside operational and commercial risks. In conventional operating models, many…
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Telefónica Germany continues its partnership with Hansen Technologies to deploy Hasen’s cloud-, AI- and API-powered BSS solutions on their hardware.
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American Airlines announced a sweeping modernization of its narrowbody inflight customer experience with the installation of Starlink, the fastest Wi-Fi in the sky, on more than 500 narrowbody aircraft beginning…
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