Truvista Fiber announced the launch of its "Connected Commitment" program, a new initiative focused on strengthening customer relationships while delivering exceptional service and investing in the communities it serves. The…
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Funding accelerates AI-native platform, productized migrations, and forward-deployed engineering for the fastest-growing OSS/BSS platform in telecom.
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Omantel has announced the launch of its AI Centre of Excellence, an integrated platform designed to accelerate the adoption of advanced artificial intelligence technologies and support the transformation of promising…
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According to an executive with a company that does OSS/BSS, “Open access is expanding like wildfire currently, and it's driven by the Tier 1s, so AT&T, Verizon, T Mobile."
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Global digital business services leader TP reported that its award-winning AI-powered collections solution, TP.ai FAB Collect, matched human-level customer satisfaction scores while delivering a 40% debt recovery rate in live…
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Virgin Media O2 has collaborated with the Institute of Customer Service (ICS) to roll out a bespoke and officially recognised training programme for contact centre staff. The first group of…
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